At MJ Motor Sales Ltd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a refund within 7 days of the purchase date, subject to our terms and conditions. Refunds will be processed within 15-20 business days after approval. The vehicle must be returned in its original condition, without any modifications or damage, and all associated documents must be provided. Any applicable restocking fees or administrative charges may apply. Please note that certain vehicles, such as special orders or custom modifications, may not be eligible for a refund. For further details or to initiate a refund request, please contact our customer service team.
All vehicles are sold on the understanding that the customer has had the opportunity to inspect the vehicle prior to purchase and is satisfied with its condition at the point of sale.
Any request for a return, refund, or cancellation will be considered in line with applicable UK consumer law and will depend on the specific circumstances of the transaction.
Where a return is agreed, any refund or settlement will be calculated fairly taking into account factors including (but not limited to) the vehicle’s condition, mileage, age, usage since purchase, additional ownership and any reduction in market value.
This policy does not affect your statutory rights in relation to vehicles that are faulty, not as described, or not fit for purpose under UK law.
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Acceptance of Terms
By signing the MJ Motor Sales receipt at the time of purchase, the customer confirms that they have read, understood, and agreed to these Terms and Conditions, which form part of the sales contract.
